New clients must fill out and submit our New Client Application as well as our Annual Client Contract. Once received, the applications will be reviewed by management and you will be contacted within a few days to let you know if your application has been approved. Once approved, your dog’s first day evaluation will be scheduled. At the end of the evaluation day we will update you on how your dog did that day and whether or not we feel that our facility is the right fit for your dog. Please note that it is best if new clients interested in lodging with us familiarize their dog to our facility prior to their first overnight. This will help your dog adjust to the new surroundings, ensuring the best possible lodging experience.
- Reservations are required in advance for use of any of our services.
- All dogs MUST arrive wearing their own flat buckle collars or they may purchase one from our retail section. Unacceptable collars include: martingale, prongs, choke chains as well as any loose fitting harnesses or those designed only for walking dogs. Flea collars will be removed so that are not able to harm your dog’s playmates.
- All dogs must be non aggressive toward people.
- Your dog must be healthy and harbor no contagious conditions.
- To ensure the safety of all dogs in our facility, please keep your dog at home if you suspect that they may be ill. Symptoms include, but are not limited to, coughing, hacking, vomiting, diarrhea, lethargy, etc.
- Flea treatments should be applied at least 2 days prior to arrival for any reservation.
- Please contact our office for more information regarding puppies ages 8-20 weeks, as well as newly adopted dogs.
- Up to date Rabies vaccination
- Up to date Distemper vaccination
- Negative fecal exam within 1 year for lodging reservations and within 6 months for daycare reservations
- Please contact our offices for more information regarding vaccines for puppies aged 8 – 20 weeks as well as newly adopted pets.
- A deposit equal to one night’s stay is required to guarantee your reservation and can be applied to your dog’s stay.
- You are welcome to bring any bedding and one or two toys that you think will make your dog more comfortable. (Please label all belongings.)
- Please bring your dog’s food:
- Please bring only the amount of food necessary for your dog’s stay, with a small amount of additional food in case of reservation extensions.
- It is best if food is prepackaged and labeled for each feeding.
- We have fridges and freezers which allow us to feed natural, raw diets.
- Please allow us at least 15 minutes to gather all the necessary information upon arrival.
- Please have a local representative that can pick-up your dog in the case of an emergency or illness.
New Client Paperwork:
- New client paperwork should be completed and submitted before you and your dog arrive for your first reservation.
- New Client Application 2018 – This application outlines all of your personal contact information and in addition helps us get to know your dog(s) as much as we can before their arrival so we can properly group them and accommodate to any special needs.
- Annual Contract 2018 – This contract is signed by all clients on an annual basis. It includes facility policies and procedures in addition to outlining our Veterinary Care Warranty program.
- General Information Packet 2018 – Includes policies, hours of operation, rates, FAQs and more!